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Privacy Policy

Updated May 13, 2026
Effective date: May 13, 2026

Jiangsu Ruisu Technology Co., Ltd. (hereinafter referred to as "we", "us", or "the Company") respects and protects the personal privacy of all users who visit our website (hereinafter referred to as "this Website") and use our services. Our core business consists of machine tool equipment and related technical services. When you visit our website, fill out forms (including but not limited to inquiries, price requests, product brochure downloads, after-sales applications, etc.), or interact with us, we may collect and use your relevant information.

This Privacy Policy is intended to explain to you how we collect, use, store, share and protect your personal information, as well as to explain the rights you are entitled to, particularly with respect to users from the European Economic Area (EEA), the United Kingdom, California (USA), and other countries and regions. Please read and fully understand this Policy carefully before using our services.

I. Types of Information We Collect

To provide you with quality services and respond to your business needs, we may collect the following information through website forms, cookies, server logs, and other means:

1. Information you voluntarily provide

When you actively submit information through various forms on our website (including but not limited to "Request a Quote", "Technical Consultation", "Schedule a Demo", "Download Product Brochure", etc.), we typically collect the following personal information:

Identifying information: name, title, company name.

Contact information: e-mail address, telephone number, country/region.

Business-related information: your specific needs for machine tools and equipment, parameter requirements, project types, etc.

2. Information collected automatically

When you browse this website, we may automatically collect:

Technical information: IP address, browser type and version, operating system, device identifier.

Browsing behavior: visit time, length of stay, clickstream data, source URL and pages you visited.

Geographic location: approximate geographic location (city/regional level) based on IP address.

3. Information from third parties

We may verify and supplement your information through legitimate marketing partners or public channels to ensure the accuracy of your contact information.

II. How We Use Your Information

We use your personal information for the following lawful purposes:

Responding to and handling your requests: replying to your equipment inquiries, providing quotations, arranging technical exchanges or after-sales service.

Improvement of the website and products: analysis of user behavior to improve the website experience, optimization of the presentation of machine tools and service processes. (Legitimate interest basis: to optimize our services and maintain the security of the website, in line with our legitimate business interests and without overriding your fundamental rights).

Marketing and communication (only with your consent or as permitted by law): to send you product updates, technical articles, invitations to exhibitions or information about the machine tool industry that may be of interest to you.

Legal compliance and security: detecting and preventing fraudulent or malicious activity and complying with legal and regulatory requirements.

Automated Decision-Making Statement

We do not currently use your personal information to make fully automated decisions (including user profiling). If such functionality is enabled in the future, we will inform you in advance and give you the right to object.

III. Cookies and similar tracking technologies

Our website uses necessary functional cookies as well as analytical cookies (e.g. through WordPress built-in statistics or third-party tools such as Google Analytics). You can control the use of cookies:

You can refuse all or some cookies through your browser settings, but this may affect the normal use of some features of the website.

For EU/UK users: on your first visit, we will obtain your explicit consent via a pop-up window allowing you to choose to accept or decline non-essential cookies.

For users in California and other applicable jurisdictions: We offer a “Do Not Track (DNT)” signal response mechanism that you can enable in your browser.

IV. Storage and cross-border transfer of personal information

As we are a Chinese company (registered office: Suzhou, Jiangsu Province) and our business may involve customers from all over the world, the personal information you provide may be transferred to and stored on servers in China. In addition, if you are located in the European Economic Area or the United Kingdom, your information may be transferred across borders in the following circumstances:

By submitting the form, you expressly consent to the transfer of personal information to China.

We ensure that we adopt Standard Contractual Clauses (SCCs) or other legally recognized safeguard mechanisms for cross-border data transfers in order to comply with the requirements of Article 46 of the GDPR.

You have the right to request a copy of the SCCs we have signed (which may have commercially sensitive information redacted) by contacting us at: admin@ruisu.cn.

For users in other regions, we apply the same level of data protection in accordance with local laws.

V. Information sharing and disclosure

We will only share your personal information in the following circumstances:

Necessary internal sharing: between our sales team, technical support and after-sales service departments to efficiently respond to your machine tool equipment needs.

Service Providers: shared with third-party vendors who help us operate our website, send emails, and analyze data (e.g., hosting providers, CRM systems), which are subject to strict confidentiality obligations.

Legal Requirement: In order to comply with legal process, court order or governmental request (including for national security or law enforcement purposes).

Business Transfers: In the event of a merger, acquisition, or reorganization of assets, your information may be transferred as part of the assets and we will notify you in advance.

We do not sell your personal data or use it for third-party marketing unrelated to the machine tool business.

Special Rights for California Residents (CCPA)

Under the CCPA, you have the right to request that we disclose the categories of personal information that we have collected, used, and disclosed in the past 12 months, as well as to request the deletion of personal information. We will not discriminate against you for exercising your rights. If you wish to prohibit us from using your personal information for cross contextual behavioral advertising, please contact us at admin@ruisu.cn with the subject line “CCPA Opt-Out Request”.

VI. Your data protection rights

Depending on your location (e.g. EU GDPR, UK GDPR, California CCPA/CPRA, China PIPL), you have the following rights:

Access: to obtain a copy of the personal information we hold about you.

Right to correction: to request correction of inaccurate or incomplete information.

The right to erasure (“right to be forgotten”): to request the deletion of your personal information under certain conditions.

Restriction of processing rights: request a suspension of the processing of your information.

Right to Data Portability: Receive the information you provide in a structured, machine-readable format.

Right to object: you have the right to object when processing based on direct marketing or legitimate interests.

Withdrawal of Consent: If processing is based on consent, you may withdraw it at any time (withdrawal does not affect the legitimacy of prior processing).

How to exercise rights

Please submit your request in writing via the contact form in Article 9. We will respond free of charge and within the time limit set by law (usually 30 days). For repeated or manifestly unreasonable requests, we may charge a reasonable fee.

To do so, you can click on the “unsubscribe” link at the bottom of any of our marketing emails or send your “Withdrawal of Consent + your email address” via the Article 9 contact form.

Special rights for European/British residents

You have the right to make a complaint to your local regulator (e.g. the UK Information Commissioner's Office ICO).

VII. Data security and retention

We use industry-standard technology and administrative measures (e.g., SSL encrypted transmissions, access controls, firewalls) to protect your personal information from loss, misuse or alteration. Please note, however, that Internet transmissions are not absolutely secure.

Security incident notification: In the event of a personal information security incident that may result in the impairment of your rights, we will promptly notify you of the incident and countermeasures by email, website announcement or instant messaging within the time limit required by law (usually no more than 72 hours).

Retention Periods for Personal Information: We will retain your information for the minimum time necessary to fulfill the purposes described in this Agreement, unless a longer retention period is required or permitted by law (e.g., to comply with tax, accounting, or anti-fraud regulations). For Prospective Customer Information, we generally anonymize or delete it after inactivity lasts no more than 36 months, depending on the time of the last interaction, unless otherwise required by law.

VIII. Privacy of minors

Our website and services are intended for business customers and professionals and are not intended for minors under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

IX. Contact Information and Data Protection Officer

Data controller: Jiangsu Ruisu Technology Co., Ltd. (Unified Social Credit Code: Please fill in your company code)

If you have any questions about this Privacy Agreement or wish to exercise your privacy rights, please contact us at:

Company name: Jiangsu Ruisu Technology Co.

电子邮箱：admin@ruisu.cn

Tel: +86 (512) 65977927

Mailing address: No. 2645, Swan Dang Road, Wuzhong District, Suzhou City, Jiangsu Province, China

To facilitate the handling of individual requests from the EU/UK, you may also contact our EU representative (if any) or request a transfer via the above email address.

X. Updates to this Agreement

We may update this Privacy Agreement from time to time. Significant changes (e.g., change of processing purpose, change of data controller) will be notified to you via a pop-up on the website or by email. Revised versions are effective as of the “Effective Date” shown on the posting page. We encourage you to review this page periodically.

xi. language, translation and dispute resolution

Translation Note: The original version of this Privacy Agreement is in Chinese. Translations in other languages generated by artificial intelligence (AI) are provided for the convenience of users worldwide. In the event of any ambiguity or conflict between the different language versions, the Chinese version shall prevail.

Any dispute arising out of this Agreement shall first be resolved through friendly negotiation; if the negotiation fails, either party may submit it to the Suzhou Arbitration Commission for arbitration in accordance with its arbitration rules, or file a lawsuit to the People's Court of competent jurisdiction in the place where Jiangsu Ruisu Technology Co.

XII. Effect of agreements

This Agreement constitutes the entire agreement between you and us regarding privacy practices. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.